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Privacy Policy

We respect and protect your privacy. This Policy outlines how we collect, use, store, and disclose your personal data. By using our website, you agree to the practices described herein.

1. Anonymous Browsing

You may browse our website anonymously without providing personal information—we cannot identify you when you visit without logging into an account.

2. Data Collection

We do not sell, share, or trade your personal data with third parties. Collected data is only used within the Company group for internal purposes.
 
When creating an account, we collect basic information:
 
  • Name
  • Shipping address
  • Email address
  • Phone number
  • Date of birth
  • Gender

3. Data Usage

Your personal data is used for:
 
  • Processing and delivering your orders
  • Providing delivery updates and customer support
  • Sharing product-related information (unless you opt out)
  • Managing your account, verifying payments, and conducting website usage statistics
  • Facilitating delivery (we may share your name/address with couriers/suppliers as needed)
 
Note: Couriers may require your ID number for customs inspection to facilitate exports.

4. Data Management & Security

  • You can access and manage your order details, address, payment information, and subscription preferences by logging into your account.
  • It is your responsibility to keep your account credentials confidential. We are not liable for unauthorized password use.
  • We protect your data through:
    1. Restricting access to personal information
    2. Using technical measures to prevent unauthorized computer access
    3. Securely destroying data when no longer needed
  • Financial information is processed via 128-bit SSL encryption (a recognized high-level security standard).

5. Data Disclosure

We only share your data with third parties providing delivery services (e.g., couriers).
 
Exceptional disclosure may occur if required by law, to prevent threats to life/health, or for law enforcement purposes.

6. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Please review it periodically for updates.

7. Contact & Complaints

  • For questions, suggestions, or complaints about privacy practices: service@mail.eicxiks.com
  • If you believe we have violated this Policy, please contact us via the above email.